Yesterday NewsGator suffered an outage which lasted several hours, and as frustrating as this was for us, I know it was even more frustrating for customers who rely on our service to keep up with their feeds.
A service interruption is never a good thing, but I was pleased to see how NewsGator CTO Greg Reinacker handled the situation. I’ve seen some companies suffer a similar outage yet say nothing about it. Rather than take that route, Greg posted details of the outage, and he also had this to say:
“We screwed up. To our customers who were affected – you have my personal apology, and my assurance that we’re doing everything we can to ensure this doesn’t happen again.”
I’d like to add my personal apology to FeedDemon customers who experienced the outage. In addition to the work our server team is performing to ensure this doesn’t happen again, we’re also working on ways to lessen the impact on our client products if/when connectivity issues rear their ugly head.