Over the past year I’ve become increasingly overwhelmed with supporting both FeedDemon and TopStyle, to the point that I spend far more time answering support questions than I do designing, coding and debugging my software. This is to be expected for a one-person software company, but given the rate of change in the RSS world right now, I can’t really afford to work like this anymore.
Because of this, I’ve been making some behind-the-scenes changes which will – over time – enable me to devote more time to software and less to support. The first of these changes is getting someone to help answer questions posted in my support forums.
Starting this week, you’ll notice a new face – my friend Ron – in the FeedDemon forums. Ron is already knowledgeable about RSS, but he’s still learning the ins-and-outs of FeedDemon so he’ll probably be doing more “lurking” than answering for a little while. I’ll continue answering questions while Ron gets to know FeedDemon – and, more importantly, my customers – but I’ll slowly fade into the background and become a lurker myself.
This is the first of many changes to come, so expect to hear more announcements along these lines over the next few months. For example, once I’m comfortable with having someone help with FeedDemon support, I plan to bring in someone to help with TopStyle as well.
I do want everyone to know that even when I’m no longer answering everything myself, I will continue to read every single question posted in the forums, and I certainly won’t disappear completely. It has always been important to me that I hear what customers have to say – good or bad – and I promise that this won’t change.