Many years ago I blogged about how developers should do tech support, so after joining Automattic as an Android developer I was pleased that an annual support rotation is a requirement.
Previously a support rotation meant dealing directly with customers, which is incredibly important, but this year we also have the option of spending a week using our software as a customer, and I decided to choose that option.
So, every day this week I’ll post something here using only our mobile app. I’ve used our mobile app for blogging for as long as I’ve worked on it, but I haven’t used it for this blog, which has been quiet for several years.
My hope is to gain insights to issues customers are experiencing, and maybe it’ll convince me to blog here more often.